Returns & Exchanges
At Something Went Wrong, we believe your shopping experience should be error-free, which is why we offer a 30-day window for all returns and exchanges. If your order didn't meet expectations, we are committed to making it right with a straightforward refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return shipment.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing